Complaints Procedures for Crisis Services

Our Complaints Policy 

We are committed to providing high-quality support for survivors of sexual violence. When something goes wrong, we want to ensure we have the chance to make a change. This will help us to improve our standards.

If you have a complaint in regards to our crisis line, chat and text or accompaniments, please contact our Volunteer Coordinator at or (613) 545-0762 ext. 103 with the details. The Volunteer Coordinator has eight weeks to consider your complaint. If they have not resolved it within this time you may complain to the Executive Director.

Resources > Complaints Procedures for Crisis Services

What to Include

What will happen next?